Commercial Risk, Governance & Reputation Protection for Lenders and Professional Services Firms
I help organisations make safer decisions, strengthen governance and handle complex or sensitive cases before they escalate into complaints, regulatory findings or reputational harm.
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I support organisations operating in high-risk, high-scrutiny environments where decisions, governance and outcomes must stand up to regulatory, legal and reputational challenge.
This includes:
- Challenger banks
- Specialist lenders
- Alternative finance providers
- Legal, accountancy and advisory firms
- Corporate leadership and executive teams
If your organisation handles lending, complex clients, risk, property, arrears or sensitive cases, I can help you strengthen decision-making, improve governance and reduce exposure before it escalates.
Consulting
I work with challenger banks, specialist lenders and professional services firms to reduce commercial and reputational risk, strengthen governance and improve decision-making. My consulting focuses on complex or sensitive cases, governance gaps, communication risks and leadership clarity — helping organisations operate safely in high-scrutiny environments.
Coaching
I provide senior leaders with clear, independent advice on governance, complex decisions, reputational exposure and organisational risk. This is practical, operationally grounded advisory support designed to help executives make defensible decisions, navigate uncertainty and manage sensitive situations with confidence and control.
Training
I deliver targeted training for leadership teams, risk functions and front-line staff on decision-making, communication risk, governance, vulnerable or complex customers, and handling sensitive cases. Sessions are practical, scenario-based and designed to reduce exposure, improve consistency and strengthen organisational resilience.
About Me;
Senior adviser specialising in commercial risk, governance and reputational protection, with 40 years’ experience across public, private and regulatory environments.
I work with lenders, specialist finance firms and professional services organisations to strengthen decision-making, reduce exposure and navigate complex or sensitive cases before they escalate.
My background combines:
Governance leadership — former Independent Member & Chair of Professional Standards at Lancashire Police Authority, overseeing high-stakes complaints, conduct risk and organisational reputation. This was a formative grounding in how decisions are judged, challenged and scrutinised under pressure. Working in an environment of media interest, political oversight and public accountability shaped my approach to reputational protection and high-stakes governance.
Clinical and behavioural expertise — former Clinical Nurse Consultant in Mental Health & Addictions, bringing deep insight into behaviour, communication and risk dynamics in high-pressure environments.
Operational commercial experience — Founder of Repossession Rescue, advising on lending, property, arrears, debt and borrower behaviour for nearly two decades.
Media and reputational insight — National press contributor and accredited News Reporter with a Press Card, experienced in how decisions and actions are interpreted externally.
This combination means I understand risk from every angle — governance, behaviour, communication, operations and public perception; and help organisations make defensible decisions that stand up to regulatory, legal and reputational challenge.
View Full Credentials
Rapid Risk & Reputation Diagnostic
A fast, independent assessment identifying behavioural, communication and governance exposure before it escalates into complaints, regulatory findings or reputational harm.
Learn More About the Diagnostic Here
Download the overview (PDF)
Expertise That Shapes Conversations
My work in lending, property, and mental health has been featured across national press and media. Beyond recognition, this reflects my ability to translate complex issues into clear, actionable insights. With eight years as an Independent Member of Lancashire Police Authority, leading as Chair of Professional Standards, I bring a unique perspective on governance, corporate responsibility, and reputation management. I also hold a Press Card as a News Reporter with Newspage Media, making me media‑savvy and well‑versed in how organisations are perceived publicly. This means my advice not only delivers outcomes but also protects and enhances your reputation.
Book a confidential 20-minute conversation.
If you’re dealing with a decision, situation or concern that feels sensitive or high-stakes, a short conversation can help you get clarity.
In 20 minutes, you’ll have a grounded view of what’s happening and the safest next step, with no pressure and no obligation.
