About Me
Governance, Vulnerability & Reputation Specialist with 40 Years of Real-World Experience
Organisations bring me in when the stakes are high, the risks are rising, or the gaps are beginning to show, and they need clear, practical, senior-level expertise they can trust.
Across four decades in public and private sectors, I’ve developed a rare combination of skills across:
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Governance & Compliance
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Mental Health & Vulnerability
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Lending Ethics & Customer Outcomes
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Property, Debt & Frontline Casework
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Reputation, Complaints & Professional Standards
This blend means I see what others miss: the human, regulatory and commercial implications of decisions.
And I solve problems at the point where operational reality meets board-level responsibility.
A Career Built On Both Frontline Experience and Board-Level Insight
My perspective is shaped by experience that spans the entire organisational spectrum:
Frontline Mental Health & Addiction Work
Former Clinical Nurse Consultant with deep expertise in crisis, vulnerability and behavioural risk, now essential in regulated environments.
20+ Years Advising Corporate Leadership Teams
Working with lenders, property organisations, professional services, and FS executives on governance, service improvement, and risk.
Eight Years in Policing Oversight (Chair of Professional Standards, Lancashire Police Authority)
Oversight of complaints, conduct, investigations and reputational risk is uniquely valuable for organisations facing ever increasing scrutiny.
Founder of Repossession Rescue
Ground-level understanding of lending, property distress, financial vulnerability and ethical customer treatment.
Media Contributor & Commentator
Quoted and featured nationally on lending, governance, vulnerable customers, property, debt and mental health, with a clear grasp of how organisations are perceived.
What This Means for Your Organisation
Most consultants specialise in one domain.
I sit at the intersection of several — and that’s where complex problems actually occur.
I bring:
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Operational realism (I’ve done the work)
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Strategic clarity (I’ve advised leadership for 20+ years)
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Behavioural and mental health insight (rare in a governance setting)
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Risk and reputation oversight experience (from policing and media)
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Commercial understanding (property, lending, customer outcomes)
This makes my work especially valuable to:
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Challenger banks
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Specialist lenders
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Alternative finance providers
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Professional services firms
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Corporate leadership teams handling risk, culture, governance or vulnerability
My Approach
No jargon. No corporate wallpaper. No “consultant speak.”
I translate complexity into decisions your board can act on, quickly and confidently.
My approach is:
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Diagnostic: identify the real issue, not the visible symptom
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Practical: solutions you can implement immediately
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Strategic: aligned with governance, regulation and leadership priorities
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Human: considering vulnerability, behaviour, culture and mental health
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Commercial: focused on profitability, risk and reputation
Areas of Specialism
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Governance & Conduct Risk
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Vulnerable Customer Strategy
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Mental Health Integration in Regulated Settings
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Lending Ethics & Customer Outcomes
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Property Distress & Debt-Related Vulnerability
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Complaints, Misconduct & Professional Standards
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Reputation Protection & Crisis Avoidance
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Service Improvement & Operational Efficiency
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Leadership Decision-Making & Behavioural Insight
If You Need Clarity on a Complex Problem, Start Here
I work with organisations facing high-stakes challenges where leadership needs reliable diagnosis, objective insight and actionable solutions.
If your organisation is dealing with governance issues, reputational concerns, vulnerable customer pressure, or operational complexity, a focused consultation can provide immediate direction.
Book a 20-Minute Executive Consultation